Delivery: 5-7 Working Days
Exchange & returns within 7 Days
Exchange and Return Policy
We strive to ensure you are completely satisfied with your purchase. However, if you need to return or exchange an item, please review the following guidelines:
General Conditions for Returns and Exchanges
- Items must be returned within 7 days of purchase.
- Items must be unused, in their original condition, and with all tags attached.
- A valid receipt or proof of purchase is required for all returns or exchanges.
Exchange Policy
- Exchanges are allowed for items that meet the general return conditions.
- Exchanges are subject to product availability at the time of the request.
- If the desired replacement is unavailable, a store credit may be issued.
Return Policy
- Returns are allowed for items that meet the general return conditions and a store credit may be issued.
- A full refund will only be issued under the following circumstances:
- An Incorrect Item Received
- A Manufacturing Defect - Refunds will be processed to the original payment method within 7-14 business days.
How to Return or Exchange an Item
- Visit our store at Sodeco or Mzaar to process the return or exchange.
- For online purchases, contact our support team at +9611644442 to initiate the process and receive instructions for returning or exchanging the item.
Non-Returnable Items
- Items marked as "sale" or "clearance" are not eligible for returns or exchanges.
- All parts and consumables are not eligible for returns or exchanges.
Additional Notes
- Shipping fees are non-refundable unless the return is due to an incorrect item or a defect.
- We reserve the right to inspect returned items and decline returns that do not meet our policy conditions.
If you have any questions or need further assistance, feel free to contact us at info@helmets-on.com or +961 1 644442
